Shipping policy
Shipping policy
⭐ Shipping Policy — Kidilon Kuwait
Thank you for shopping with Kidilon Kuwait. We aim to provide fast, reliable, and safe delivery across Kuwait. Please read our shipping terms below.
⭐ 1. Delivery Areas
We currently deliver to locations across Kuwait, including:
Kuwait City
Hawally
Salmiya
Farwaniya
Ahmadi
Mubarak Al-Kabeer
Jahra
Fahaheel
Mangaf
Mahboula
And other available delivery areas across Kuwait
Some remote areas may require additional delivery time depending on courier availability.
⭐ 2. Delivery Times
📍 Kuwait City
Same-day delivery may be available for selected orders and cut-off times.
📍 Across Kuwait
Fast delivery is usually available within 1–2 business days.
Delivery times may vary during holidays, peak seasons, Ramadan, Eid, weekends, or courier delays beyond our control.
⭐ 3. Shipping Fees
✔ Free Delivery Across Kuwait
We offer free delivery on selected orders or promotional offers when available.
✔ Cash on Delivery Available
Cash on Delivery is available across Kuwait. A small handling or courier fee may apply depending on the delivery area or courier policy.
⭐ 4. Order Processing Time
Orders are usually processed within:
Same day for available Kuwait City orders placed before the daily cut-off time
Next business day for other areas or orders placed after the cut-off time
Once your order is shipped, you may receive delivery updates via phone call, SMS, WhatsApp, or email where available.
⭐ 5. Cash on Delivery Orders
For Cash on Delivery orders:
You must be available at your provided address
You must answer courier calls or WhatsApp messages when needed
You agree to accept the delivery and pay the order amount upon arrival
If delivery is refused or the customer is unreachable, the order may be returned to us.
Repeated refusal of Cash on Delivery orders may lead to restrictions on future Cash on Delivery purchases.
⭐ 6. Wrong Address or Unreachable Customer
If the customer provides:
Incorrect address
Invalid phone number
Incomplete area or building information
Or is unreachable at delivery time
The courier may return the package to us. Return or re-delivery fees may apply.
⭐ 7. Shipping Delays
Kidilon Kuwait is not responsible for delays caused by:
Courier logistics
Incorrect customer information
Customer unavailability
Weather conditions
Peak shopping seasons
Ramadan, Eid, or public holidays
Unexpected events beyond our control
We always work with delivery partners to minimize delays and complete orders as quickly as possible.
⭐ 8. Tracking Your Order
After your order is confirmed or shipped, you may receive:
SMS update
WhatsApp update
Phone call from courier
Email confirmation where available
Tracking availability may depend on the courier used for your area.
⭐ 9. Damaged or Missing Items
If your order arrives damaged, incomplete, or with missing items:
Contact us within 48 hours of receiving your order
Provide a clear photo or video of the issue
Keep the original packaging when possible
We will review the issue and may offer a free replacement or refund depending on the case.
⭐ 10. Contact Us
For any questions about shipping, please contact us:
📩 kidilonkw@outlook.com
📲 WhatsApp Customer Support 24/7
🌐 Kidilon Kuwait