Refund policy
Refund policy
⭐ Return & Refund Policy — Kidilon Kuwait Version
Thank you for shopping with Kidilon. Your satisfaction is our top priority.
If for any reason you are not fully satisfied with your purchase, we offer a 30-Day Money-Back Guarantee under the terms below.
⭐ 1. Returns Within 30 Days
You may request a return within 30 days of receiving your product if:
The item is unused and in original condition, or
The product arrived damaged, defective, or not functioning properly.
To initiate a return, please contact:
📩 kidilonkw@outlook.com
📲 WhatsApp Support 24/7
We will guide you step-by-step.
⭐ 2. Refunds
Once your returned item is received and inspected, your refund will be processed within 3–5 business days.
Refunds are issued to the original payment method or via bank transfer for Cash on Delivery orders.
⭐ 3. Cash on Delivery Orders
For Cash on Delivery customers in Kuwait:
If the customer refuses delivery, return shipping fees may apply.
Refunds for returned items, once accepted and inspected, will be made via bank transfer.
⭐ 4. Damaged or Faulty Items
If your item arrives damaged or faulty, Kidilon will:
Replace the item for free, or
Issue a full refund.
Please send a photo or video showing the issue to help us process your request faster.
⭐ 5. Non-Returnable Items
We cannot accept returns for:
Used or heavily damaged items
Items missing accessories such as pens, stand, cable, cloth, or original parts
⭐ 6. Return Shipping Costs
Return shipping fees are:
Covered by Kidilon if the item is defective
Paid by the customer for change-of-mind returns
Return shipping fees in Kuwait may apply depending on the courier and delivery area.
⭐ 7. Delivery Refusal / Wrong Address
If delivery is refused or the address or phone number is incorrect:
The parcel may be returned to us
Return shipping fees may be deducted from your refund
This is standard courier policy in Kuwait.
⭐ 8. Contact Us
For any questions, please contact us:
📩 kidilonkw@outlook.com
📲 WhatsApp Customer Support 24/7
🌐 Kidilonkw.com